© Copyright EShikshalaya NepTech (Subsidiary of AFTI Corporation P. Ltd). All rights reserved
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Author(s): John E. Martin
Publisher: Harvard Business Press , Year: 1994
Description:
Discusses the art of delivering quality service. Effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. DLC: Customer service.
© Copyright EShikshalaya NepTech (Subsidiary of AFTI Corporation P. Ltd). All rights reserved